Our Contact Details
Name: Hotel De Normandie
Address: Havre de Pas, St Saviour, Jersey, JE2 7PD
Phone Number: +44 (0) 1534 721347
Email: normandie@ch.je
What Type of Information We Have
We currently collect and process the following types of personal data:
Personal identifiers, such as name, contact details (email, phone number), and address.
Booking details, such as reservation dates, room preferences, and payment details.
Information related to your stay, including any special requests or additional services.
CCTV footage for security purposes.
How We Get the Information and Why We Have It
Most of the personal information we process is provided directly by you for one of the following reasons:
To manage hotel bookings and provide accommodation services.
To process payments for reservations and services.
To send you information about promotions, special offers, or updates on our services (if you have consented to receive such marketing communications).
We may also receive personal information indirectly, through:
Third-party booking platforms, such as [Insert booking platforms used] to process and manage your reservation.
Legal Bases for Processing Your Information
Under the Data Protection (Jersey) Law 2018, the lawful bases we rely on for processing your personal information are:
Your consent: You can remove your consent at any time by contacting us at normandie@ch.je.
Contractual obligation: To fulfill our contract with you when you make a booking.
Legal obligation: To comply with relevant laws and regulations.
Legitimate interest: To manage our business and improve the services we provide.
What We Do with the Information
We use the personal information you provide to:
Manage your hotel reservations.
Process payments for bookings and services.
Communicate with you regarding your stay, including check-in/out details and special requests.
Market our services to you (if you have opted in for such communications).
We may share your personal data with:
Booking platforms: To manage your reservations.
Payment processors: To securely handle payment transactions.
Legal authorities: If required to comply with legal obligations.
How We Store Your Information
Your personal information is securely stored at Hotel De Normandie. We use encryption and secure storage for any electronic data, while physical records are kept in secure areas with limited access.
We retain your personal information for five (5) years after your last interaction with us to comply with legal and business requirements. After this period, we will securely delete your data by [explain how you will delete their data, e.g., shredding physical documents, deleting electronic records].
Your Data Protection Rights
Under data protection law, you have rights including:
Right of access: You have the right to ask us for copies of your personal information.
Right to rectification: You can ask us to correct any information you believe is inaccurate or incomplete.
Right to erasure: You can request that we delete your personal information in certain circumstances.
Right to restriction of processing: You can ask us to restrict the processing of your information in certain circumstances.
Right to object to processing: You have the right to object to our processing of your personal data in certain circumstances.
Right to data portability: You can request that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
You are not required to pay any fee to exercise your rights. If you make a request, we have four weeks to respond to you. Please contact us at normandie@ch.je or +44 (0) 1534 721347 if you wish to make a request.
How to Complain
If you are unhappy with how we have used your personal data, you can lodge a complaint with the Jersey Office of the Information Commissioner (JOIC):
Address: 2nd Floor, 5 Castle Street St. Helier, Jersey JE2 3BT
Email: enquiries@jerseyoic.org Phone: +44 (0) 1534 716530